1. What type of pet did you bring to My Second Home?

Dog Cat Both

2. Which services did you use at My Second Home for your pet(s)?

Check all that apply Lodging Le Salon Grooming Training Retail Product Purchase Paw Play Day Care Veterinary Services Other

3. If your pets used our boarding services, what prompted the visit?

Business Travel Personal Travel/Vacation Mix of Business and Personal Travel Other

4. Was this visit the first time you used the services of My Second Home?

Yes No

5. Overall, how satisfied are you with the service you received?

LEAST SATISIFIED       MOST SATISIFIED 1 2 3 4 5

6. For each item listed below, please indicate how satisfied you are with My Second Home.

LEAST SATISIFIED   MOST SATISIFIED   1 2 3 4 5 How well your pet was treated Cleanliness of the facility Friendliness and courtesy of the staff Value for the money Billing/payment procedure Providing prompt service

7. Would you use My Second Home again or recommend it to someone else?

Yes No

8. Have you used the services of other pet care providers within the past year?

Yes No

9. Which of the following services have you purchased from other pet care providers?

Check all that apply Lodging Grooming Training Retail Product Purchases Day Care Veterinary Services Pet Sitter in Own Home Pet Sitter in Sitter's Home

10. Which services or features do you value most when selecting and using a pet care facility?

LEAST IMPORTANT   MOST IMPORTANT   1 2 3 4 5 How well your pet was treated Cleanliness of the facility Friendliness and courtesy of the staff Price for services Staff Experience and Knowledge Pet Safety and Security Convenient to home Value for the money Boarding and grooming services available at one facility Prompt service Open Early Open Late Open Weekends Easy Billing/Payment Procedure Guaranteed Reservation Veterinarian On Staff or On Call Modern Facility

11. How would you compare the care provided to your pet(s) at My Second Home to other pet care providers you have used?

Much Better Somewhat Better About the Same Somewhat Worse Much Worse

12. How did you first hear about the My Second Home Pet Resorts location you visited?

Vet Friend or Acquaintance Advertisement Website Yellow Pages Mailing Breeder/Pet shop Obedience trainer Animal rescue/humane society

13. How many different kinds of pets do you have at home?

1 2 3 4 5 More than 5

14. Which category includes your age?

Under 18 years 18 to 24 years 25 to 34 years 35 to 49 years 50 to 64 years More than 64 years

15. Do you currently live in an apartment or a house?

Apartment House

16. What is your marital status?

Married Single Other

17. Did you encounter any problems when dealing with My Second Home?

Yes No (Skip to Question 27)

18. What was the nature of the problem?

Check all that apply Reservation process Desired service unavailable Customer service Treatment of my pet Price Billing procedures Other

19. Did you tell a manager or staff associate about the problem?

Yes No

20. If yes, did they attempt to solve the problem?

Yes No

21. How satisfied were you with the way in which the problem was handled?

LEAST SATISIFIED       MOST SATISIFIED 1 2 3 4 5

22. Do you wish to be contacted concerning this problem?

Yes No

23. Do you have any additional comments or suggestions? Your feedback would be of great importance to us.

24. Your Email Address (required)